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Aranah — Support

Aranah support

Most answers are below. If yours is not, write to [email protected] — we answer within two business days (Singapore time, Monday–Friday 09:00–18:00 SGT, excluding Singapore public holidays).

Quick answers

I cannot sign in.

Aranah uses Google or Apple sign-in. If your Google or Apple account is locked, fix that first, then reopen Aranah. If the OAuth screen says the app is not approved, your account email is not on the staging allowlist yet — write to [email protected] and we will add you.

My trip rows disappeared.

The trip rows live on the device you signed in on. If you signed in on a second device for the first time, the rows are still on the first device. Sign back in there and use Export → JSON to copy them across. If a row vanished after an app update, please email us with the week, the rough shift pattern, and the device model — we keep anonymised diagnostics that help us find the regression.

The PDF export is empty.

PDF export needs at least one trip row in the displayed week. If the displayed week is empty, pick a different week from the picker. If the displayed week is non-empty and the PDF is still blank, please email us the device model + the Aranah build number (from Menu → About).

How do I get the Pro tier?

Pro is optional. Tap Menu → Upgrade in the app, pick monthly or annual, pay with Stripe. Pro adds multi-driver (your other vehicles), CSV / PDF exports of weekly payslips, and the REST API for your own bookkeeping. The free tier covers a single driver with 8 weeks of rolling retention and view-only access. There is no pressure to upgrade; the free tier is the product for most drivers.

How do I delete my account?

Open the app, Menu → Account → Delete account, confirm with the verification code. Cloud-side data is gone within 7 days; backups within 30 days. For manual deletion (no app access), email [email protected] from the address you signed up with.

Can I get a refund?

Stripe handles refunds. Email [email protected] within 14 days of the charge and we will refund. After 14 days we can still refund on a case-by-case basis if the Pro tier did not work for you; we will not argue.

Is my data shared with anyone?

No. See the privacy policy. We do not sell, share, or resell driver data. We do not run analytics SDKs.

When something is broken

Email [email protected] with:

  1. The device model + OS version (e.g. iPhone 13, iOS 18.4).
  2. The Aranah build number (Menu → About).
  3. What you did, what you expected, what happened instead.
  4. If the issue is data-shaped (a missing row, a wrong number), the week + the rough shift pattern so we can reproduce.

Please do not paste your full trip CSV into the email — that is sensitive data. We will send you a one-time upload link if we need the rows.

Contact

Response time

We aim to answer within two business days (Singapore time). On the rare occasions we are slower — a holiday, a deploy, a sick day — you will see an out-of-office auto-reply from a human, not a bot.

Bahasa Melayu

Untuk sokongan dalam Bahasa Melayu, sila emel [email protected] dengan subjek [BM]. Kami akan menterjemah dan menjawab dalam Bahasa Melayu dalam masa dua hari bekerja.

Versi penuh Bahasa Melayu halaman ini boleh didapati di /aranah/support-ms.